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Published on 30 June 2026
Moyne Shire Council has recorded steady results in its 2026 Community Satisfaction Survey, with residents recognising strong service delivery and highlighting priority areas for action.
The independent survey canvassed 400 residents across the Shire, providing a snapshot of community views on Council’s performance, services and direction.
Deputy Mayor Cr Myra Murrihy said the results demonstrate relatively consistent performance while reinforcing Council’s commitment to listening to the community.
“This survey provides us with a clear and independent view of how our community feels about Council’s performance and services,” Cr Murrihy said.
“It helps ensure we stay focused on what matters most to our residents.”
The survey found Moyne Shire Council’s overall performance score was 56, marginally under the state average (58) and above the large shire benchmark (53).
Council recorded strong results across several key services, including:
Waste management - 76, the highest-rated service and up 9 points from last year
Appearance of public areas - 71, remaining well above benchmarks
Community events and cultural activities - 70, up 6 points
Elderly support services - 67, continuing to rate strongly
The results also show positive improvements in how Council engages with the community:
Opportunities to provide feedback - 56, up 5 points
Advocacy for the community - 56, up 5 points
“We’ve made a strong effort to improve how we engage with our community, and it’s encouraging to see that effort reflected in the results,” Cr Murrihy said.
“Our teams work hard every day to deliver services for our community, and it’s great to see their incredible efforts recognised through these strong results.”
The survey identified infrastructure, particularly roads, as a key priority for residents.
Condition of sealed local roads - 47, up 8 points on 2025 but below the state average
Maintenance of unsealed roads - 38, up 4 points on 2025
Cr Murrihy said while the two road categories were the lowest scoring, it was still pleasing to still see improvements when compared to 2025.
“Our roads have been a focus and the increase in scores compared to 2025 reflect that, but we know there is much more to do,” she said.
“We know roads remain a key concern for our community, and we are continuing to prioritise investment in both sealed and unsealed road networks and advocating to the State Government for stronger investment in the road networks they manage."
Cr Murrihy said overall Council direction scores dropped to 42, down from 45 in 2025, which shows a need to strengthen the community’s confidence in planning and decision-making.
She said Council is focused on addressing this area through the Council Plan 2025-29.
“As a Council group, we recognise the importance of showing how community feedback informs our decisions,” she said.
“The feedback we receive from residents is so valuable, it ensures we are making informed decisions and focusing our efforts where it will make the biggest difference and have the biggest impact on community.”