Support at Home

Support at Home was introduced on 1 November 2025 and replaces the Home Care Packages Program. It is a program to help older people remain at home as they age by delivering coordinated care and services to meet their assessed ageing related care needs.

The service is funded by the Australian government and clients may have to make a contribution based on a means test.

Support at Home is provided at eight classifications with an assessment will determine the classification you receive and the amount of care and services that can be provided

Visit the Support at Home page for more information about the program.

Step 1

• Register with My Aged Care Visit the My Aged Care website or call 1800 200 422 to register your need for support.
• You can also have a family member or carer register on your behalf. 

Step 2

• Get an assessment after registering, you will be referred for an aged care assessment through the single assessment system. 
• An assessor will visit you at home (or conduct an online/phone assessment) to understand your care needs and determine your eligibility for government funding. 

Step 3

• Receive your funding classification and plan based on the assessment, you will be assigned a classification level, which determines the amount of funding available. 

Step 4

• Choose a provider and start services once your classification is confirmed, you can choose a government-approved provider to deliver your in-home services.

As a government-approved provider, Moyne Shire Council's dedicated, locally based team of care advisors and care workers are ready to deliver services. Please contact our community care team on (03) 5568 0555 or  agedcare@moyne.vic.gov.au 

For more information, please follow the link and read about  Support at Home. 

You will need to contribute towards the cost of your services, based on the service being delivered and what you can afford. You may also have to provide information about your income and assets to Services Australia to work out exactly how much you will be asked to contribute.

Under Support at Home, you only pay contributions on the services you have received. You won’t contribute to any clinical support costs. More information about fees and costs can be found here.

A 10 percent care management fee will be deducted from your quarterly budget.

Moyne Shire Council's hourly rate for services provided under the Support at Home program from 1 November 2025 are outlined below. Prices do not include GST.

Independence services

Therapeutic services

Home modifications, and assistive technology. As quoted by external provider

Everyday services

Clinical care

Nursing care, and allied health and other therapeutic supports. As quoted by external provider

Through your Support at Home funding, you can access a range of services which are tailored and coordinated specifically to meet your individual care needs with the support from your care partner through your.

Council's dedicated team of locally based care workers and our trusted associate providers can deliver the following services:

• High-level personal care
• Medication management
• Wound management
• Continence management
• Respite care and companionship
• Emergency in-home respite
• Home help, including meal preparation
• Social activities
• Transport to appointments including taxi cards
• Shopping
• Case management
• Home and garden maintenance
• Communication aids assistance
• Mobility equipment purchases and leasing
• District nursing
• Meals delivery
• Home modification 

The rights and responsibilities of recipients of home care packages and their providers are determined by the Australian government. Your home care package client handbook and home care agreement contains written information on advocacy services and complaint mechanisms.

You can also access the  Statement of Rights which describes your legislated rights you have while accessing aged care services. 

More information about your rights and safety can be found on the Aged Care Quality Commission website.