etender FAQ's

E Tendering Frequently Asked Questions
If you are unable to find an answer to your question in this list please contact the
Moyne Shire Council Procurement and Contracts Unit on 03 5558 7888 or
If your question relates to a specific contract please email the contact person/s for
that tender.
Do I need a login to download tender documents?
Yes, you must first register, once complete you must login to obtain the documents.
Do I need to login to submit a tender response?
Yes, you must login to see the “Tender Response” option
I have forgotten my password
Select ‘if you have forgotten your password click here’. Complete your name and
email address and you will be forwarded a new password.
Can I change my password?
Yes, select the ‘Account Details’ option and follow the steps.
Can I email/fax my tender submission?
No, Tenders are lodged via eTender; or via the Tender Box situated at 1 Jamieson
Avenue, Mortlake.
Will a late tender be accepted?

No, eTender will lock at the tender closing time; therefore no submissions will be
accepted after that time.
Can I register as a company?
Yes, as long as a contact name is provided, a generic email address can be
provided along with a password and that can become your login.
Can I have more than one login?
Yes, as long as you provide a valid email address and create a password, you can
have more than one login.
Will all email notifications be sent to the email address I provide?
Yes, all communication will be made to the email address you have nominated.
Does eTender check my email address for authenticity?
Yes, if you provide an invalid email address you will be unable to login or receive any
How long does it take to upload my tender submission?
This will depend on your internet speed and specifications. The tenderer may wish to
leave sufficient time to upload a large tender submission or do it outside of business