Council Performance Rated at ‘All-Time High’

Published on 09 June 2021

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The local community have given Moyne Shire Council its highest ever overall performance ratings in this year’s Community Satisfaction Survey.

The annual independent Survey, which is coordinated by the Department of Environment, Land, Water and Planning (DELWP) on behalf of Victorian Councils, was carried out in February and March 2021, interviewing a random sample of 400 residents.

Moyne Shire Mayor, Cr Daniel Meade, said the survey results are used by Council to better understand community needs in relations to its services and gives a year-on-year performance comparison.

“It is great to see the community rating Council’s overall performance at an all-time high, with our performance in Council direction seeing the biggest improvement when compared with the 2020 results,” Cr Meade said.

“Our overall performance score of 64 is four points up the 2020 survey, and ahead of the average performance rating for other large rural councils in the State (58) and the overall state-wide average of 61.

“Residents rated Council’s COVID-19 response, emergency and disaster management, and services for older residents as our top performers, with strong improvement in the areas of council direction, customer service and business/community development and tourism.

“The results reflect Council’s strong response to the pandemic; ensuring our most vulnerable residents were supported, providing good customer service to help our residents and keeping the community informed about COVID-19.

“Our support measures for local communities and businesses, through campaigns such as ‘Love Local’, our Business Adaptation Service and ‘Looking out for Moyne’ saw us rally around as a community, supporting each other through such a difficult 12 months.”

Other notable improvements in this year’s survey results were in the areas of sealed and unsealed roads.

“While we know there is still plenty more work to do across our road network of more than 3,500 kilometres, we scored our highest ever ratings in the two road measures; sealed local roads on 43, up five points from 2020, and the maintenance of unsealed roads rated as 39, up four points.

“We are listening to the community about the issues that matter most to them, and consistently roads are at the top of the list.”

Moyne Shire Chief Executive Officer, Mr Bill Millard, said the overall performance results were a reflection of a strong Council, supported by a team of committed staff.

“The past 12 months have been difficult for the entire community, so I am immensely proud of how we as a Council have continued to adapt to the ever-changing situation, and prioritise the needs of Moyne residents,” Mr Millard said.

“As we near the completion of the Community Vision 2040 and our new Council Plan, these survey results give us a great foundation on which to keep building and improving on.” 

Scores for Moyne Shire in the survey’s seven core measures are as follows:

Performance Measure

Moyne Shire Council 2021

Moyne Shire Council 2020

Large Rural 2021

Overall performance




Consultation and engagement




Community decisions




Sealed local roads




Waste management




Customer service




Overall council direction





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